Terms of Use

Summary


  1. Article 1: Use of the Website
    • The website and/or mobile application stanstedairport.kiwi.com (the “Website”) is available to any user (the “User”), subject to the acceptance of these Terms of Use. The Website owned and operated by Kiwi.com s.r.o., ID No. 29352886, with registered office at Palachovo náměstí 797/4, Starý Lískovec, Post Code 625 00 Brno, registered in the Companies Register maintained by the Regional Court of Brno, file no. C 74565, Tax ID No. CZ29352886.
    • The User agrees to keep confidential any passwords provided to access the Website and ensure that no unauthorised third parties gain access to them. The User accepts responsibility for any financial consequences arising from the use of this Website with the User’s password to the Website or from the use of the User’s passwords by third parties.
    • The rules regarding the processing of the personal data of the Users can be found in Privacy Policy within the Website.
  2. Article 2: Prohibited Activities
    • The content and information on this Website (including subjects of intellectual property, price and availability information relating to the products and services provided via the Website), as well as the infrastructure used to provide such content and information, is proprietary to Kiwi.com or our suppliers and providers.
    • In addition, the User hereby agrees not to:
      1. use another person's name, ID or password without permission or use this Website while impersonating another person;
      2. use any device, software or routine to interfere or attempt to interfere with the proper working of this Website;
      3. make any speculative, false, or fraudulent booking or any booking in anticipation of demand;
      4. copy, reproduce, transmit or otherwise communicate to the public any content provided in this Website including, without limitation, text, graphics, button, downloads and software without the express written permission of Kiwi.com, except where permitted by law;
      5. post or transmit any unlawful, threatening, defamatory, obscene or indecent material or any material that could constitute conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law
      6. "frame", "mirror" or otherwise incorporate any part of this Website into any other website without Kiwi.com prior Kiwi.com’s written authorization.
  3. Article 3: Website functionalities
    • The Website contains multiple functionalities which are available to the User. Please see below the terms of use of these functionalities below.
      1. Price Alert
        Price Alert is a functionality available on the “search” part of the Website. This functionality allows Users to save particular search query in order to be notified about the better price(s) related to this query. User has to type the email, receive the confirmation email and that will submit the price alert.
        The usage of this functionality is conditioned by the following steps on the side of the User:
        1. the User clicks the “create price alert” button;
        2. the User submits his/hers email to Kiwi.com via modal window with the overview of the respective flight(s);
        3. the User verifies the email address via verification email send by Kiwi.com. In case that the respective email was verified before, this step is not necessary.
        After that moment, the respective price alert is created and the following shall apply:
        1. the User will obtain email notification in case that the respective price changes within more than 5%;
        2. the User may obtain other promotional emails from Kiwi.com;
        3. the User may modify the parameters of the price alert only via “manage my booking” part of the Website
        4. the User may cancel the price alert notification emails and/or any of the promotional emails by “cancel” and/or “unsubscribe” buttons which are part of the each email sent to the User.
      2. Newsletter
        The Newsletter is a marketing related functionality which can be used in order to contact and inform the Users via email email about specific marketing and product related topics, news and offers.The Users may be asked to enter their email address in three separate locations within the Website, namely the Booking page, the dropdown menu on the Kiwi.com homepage, or within Kiwi.com Stories.
        The usage of this functionality is conditioned by the following steps on the side of the User:
        1. the User submits his/hers email to Kiwi.com via “Subscribe to Newsletter” modal window;
        2. the User is asked via check-box if marketing offers and news can be sent into his/her email address:
          1. if Users Opts-in into marketing offers and news, newsletter can be sent into email address;
          2. if Users Opts-out into marketing offers and news, newsletter can not be sent into email address;
          3. Confirmation of newsletter subscription is done:
            1. Kiwi.com homepage: by clicking “subscribe to newsletter” button
            2. Kiwi.com Stories: by clicking “subscribe” button
            3. Booking page: just by the fact that email address was filled in into email address field
        After that moment, the respective Newsletter subscription is created and the following shall apply:
        1. full Newsletter subscription=the User clicked subscription button or finished any booking and is opt-in into marketing offers and news: the User may receive email newsletters randomly with specific marketing, product or 3rd party offers. email address is kept for 3 years after the latest booking or email subscription activation;
        2. medium Newsletter subscription=the User clicked subscription button or finished any booking and is opt-out from marketing offers and news: the User may just randomly receive transaction related information including abandoned cart and search campaigns. email address is kept for 3 years after the latest booking or email subscription activation;
        3. low Newsletter subscription=the User started a booking process, filled an email address into email address field on booking page but booking process was not finished because of any reasons. The User may receive just abandoned cart email notifications. Email address will be kept in our database for 30 days, then will be anonymized;
        4. the User may cancel or modify Newsletter subscription by “cancel” and/or “unsubscribe” buttons which are part of every email sent to the User.
      3. Kiwi.com account
        To login or register navigate to the Website and select “Manage My Booking”. This opens up the register / login screen.
        An account can be created through various channels:
        1. With “Google” – this option uses the User’s Google account login details
        2. Using “Sign in with Facebook” - this uses the User’s Facebook login. Should this option be used, the User is asked to set a new password upon login. The ‘Set New Password’ screen appears every time the User logs in until the new password had been set. The email used for Facebook login is used.
        3. Using “Email” - with this option, the email and password provided during registration is used. Once the User has registered on the Website, they would use the “Sign In” option on the register / login screen.
        4. After a booking has been created with respective booking credentials
        1. Price Alerts
          After the User has logged in, they can amend the frequency of their existing Price Alerts to either daily or weekly. The Price Alert can be deleted from the list on the “My Price Alerts” tab. There is no way to amend the dates on an existing Price Alert. A new search needs to be specified and a new Price Alert created using the “Create Price Alert” button on the Kiwi.com homepage.
        2. Signing out
          The User can sign out at any time using the “Sign Out” button.
        3. Amending / resetting password
          To update or reset their password, the User must use the “Forgot Your Password?” button. A new password link will be sent to their specified email address.
        4. Subscribing to Newsletter
          It is possible to subscribe to the Kiwi.com Newsletter with, as well as without prior registration or logging in. The window that pops up after clicking on the “Subscribe to Newsletter” link takes the User’s email address and asks if the User wants “receive Kiwi.com email promotions”.